- Aged Care Reform
- Compliance & Quality
- Regulatory Bodies
Annual report shows aged care assessments and My Aged Care missed targets
Key points5 points
- Only 35.5% of high-priority assessments met the 10-day target, against a 90% compliance goal, with medium and low-priority assessments also below target.
- Assessment waiting times had a median of 21 days in the September quarter, and roughly a quarter of assessments are delivered through telehealth.
- The department cites an ongoing need for workforce recruitment and training within assessment organisations.
- CHSP reached 813,670 clients against an 860,000 target, with demand exceeding supply for domestic assistance, home maintenance, and allied health services.
- Resident experience rose to 86.3%, meeting target, while My Aged Care satisfaction of 51.7% remained well below its 65% goal.
Summary
The Department of Health, Disability and Ageing's 2025-26 annual report shows that the new Single Assessment System and redesigned My Aged Care portal both fell short of government performance targets.
Only 35.5% of high-priority assessments were completed within 10 days against a 90% compliance goal, and the median wait for an assessment reached 21 days in the September quarter. My Aged Care satisfaction was 51.7% against a 65% target, and CHSP reached 813,670 clients against an 860,000 target as demand outstripped supply for key services. Resident experience was the bright spot, rising to 86.3% and meeting its target. The department attributes the shortfalls to the transition to the new system and Act, and identifies ongoing workforce recruitment and training as a priority.